Bentham surgery is closed between 18.30 and 08:00 Monday to Friday, and all day at weekends and bank holidays. This time is called “out-of-hours”. An emergency general practice service is provided during this time by NHS 111

If you need urgent medical or nursing help when the surgery is closed, Dial 111.

Please be ready to give the following details:

• Name and age of patient
• Address where the patient may be found, with directions if necessary
• Telephone number if possible
• Brief details of the problem and degree of urgency

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

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